1. Contact
Use the support form below. Messages are sent to sebastianmraz@gmail.com.
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2. Free Access and Previous Subscriptions
Every DarkScout feature is free, with no paywall, trial or subscription required. Update to the current App Store version if an older version still shows PRO.
If you subscribed to an earlier version, your Apple subscription is managed separately from the app update. You can manage or cancel it in iOS via Settings → Apple ID → Subscriptions. Updating or deleting DarkScout does not cancel an existing Apple subscription. Contact us if you need help with a previous purchase.
3. Account and Data
- Save a portable JSON copy from Settings → Export my data.
- Delete your account from Settings → Delete account.
- Disable location and notifications in iOS Settings at any time.
- Privacy policy: darkscout.app/privacy.
- Community Guidelines: darkscout.app/community-guidelines.
- Event Safety Rules: darkscout.app/event-safety.
4. Common Issues
- No alerts: verify iOS notification permission and in-app alert toggle.
- Planner or map not updating: check network connectivity and reopen the app.
- Wrong location data: confirm location permission is set to While Using the App.
- Export unavailable: reconnect to the internet, reopen DarkScout, and try Export my data again.
5. Response Time
Support requests are typically answered within 2 business days.