1. Contact
Use the support form below. Messages are sent to sebastianmraz@gmail.com.
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2. Subscription Help
- Use Settings → Restore purchases if PRO access is missing.
- Manage or cancel subscriptions in iOS via Settings → Apple ID → Subscriptions.
- Subscriptions are billed and managed by Apple through your App Store account.
3. Account and Data
- Delete your account from Settings → Delete account.
- Disable location and notifications in iOS Settings at any time.
- Privacy policy: darkscout.app/privacy.
4. Common Issues
- No alerts: verify iOS notification permission and in-app alert toggle.
- Planner or map not updating: check network connectivity and reopen the app.
- Wrong location data: confirm location permission is set to While Using the App.
5. Response Time
Support requests are typically answered within 2 business days.